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New Contributor
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Phishing Scam?
Last night I signed up for Cox service and an installation at my new apartment. I received a text to schedule a phone call to discuss/confirm my appointment for the installation. The number called me at the agreed upon time, and prompted me to press 1. The man on the other end wanted my phone number associated with the account, PIN for my account, and answer to my security question. This sounds insanely sketchy. The number that texted and called me was addressed in Reno Texas, and was 1-800-234-3993. Need to confirm this is a legitimate Cox Communications representative.
Darkatt
+2 more
Honored Contributor
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Yes, that number is in fact a legitimate phone number for Cox.
Cox Customer Service: +1-800-234-3993 | CableTV.com
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WiderMouthOpen
+6 more
Esteemed Contributor III
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Sounds legit to me.
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d3m3tree
New Contributor II
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Your caution is unfortunately understandable and a result of all the jerks out there that consider scams a legit occupation. However that is the expected security question set they ask you to complete when signing up to ensure you are also not a jerk scammer. As long as they don’t have a heavy foreign accent ( and bless the decent immigrant who’s desire was to be a customer service rep or recruiter for they’re gonna be hard pressed to not be hung up on) you should be fine. Cox is a large conglomerate so it’s no surprise someone would call from a different state or area. Maybe they should have a way for us to verify them ?! You tell me what my moms middle name was and I’ll tell you my first car how bout that?!
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DRVEGAS
+5 more
Valued Contributor
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Yes it's a legit phone number they called me before using that phone number.
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