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Misha1977

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2 Messages

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panoramic wifi?

I am being charged for a panoramic wifi modem. This is the modem I have.

Arris

Model TG2472G

Is that a panoramic modem?

and what does this mean if I do have one?

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JonathanJ

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Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.

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Al_S

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If you have recently had a Panoramic router/modem installed as part of switching to Cox Internet Ultimate a word of warning if you are an Apple user. Panoramic does not support Bonjour which is the application Apple uses to communicate between devices. Therefore, your printer will not be able to communicate with your Mac. Frustrated for over a week after installation and finally we turned to the web for answers. Confirmed today in conversation with Cox tech support. Their solution is to get manufacturer of Panoramic to put in a patch. Lots of luck with that one. In the meantime, you pay $10 per month for a router which does not support your network. Appears you pay $10 per month to help beta test their modem/router. Thanks but no thanks. There are not enough curse words.

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