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packet loss over 2 months time
I have been expericing random packet loss over the past 2 months, have had a cox tech come out twice and blame my modem, i have sinced changed modem and routers 3 times, its very frustaing not being able to stay conncted to the internet for more than 5 mintues, using ping plotter over the past month i am @ 8% packet loss which should be un acceptable for high tier internet, im going to post my modem event log and channels to see if theres anything i can do on my end. any information would be helpful
downstream
https://gyazo.com/a1da6db818dc6bbdedaaee985ef9ee02
Upstream
https://gyazo.com/412e4354108ba57c43350f6a5f39e7e5
down stream ofm
https://gyazo.com/40f76f20d8f4be23c8c6e99db44423ed
event log
BenS1
Former Moderator
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I know how frustrating it is to have packet loss. I have run a ping test on your modem and I get 0% packet loss. I have checked your network and there are no outstanding issues in your area. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?
Ben S.
Cox Support Forums Moderator
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