New Contributor
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4 Messages
Only getting 30mbps download on Gigablast
We switched to Gigablast recently and consistently only get 30mbps download speed. After resetting the modem speeds are up above 900mbps but within 10 minutes are back down to 30. This happens on devices over both LAN and Wifi.
I've seen that other people have had similar problems and wondered if anyone found a permanent solution?
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GregP1
Moderator
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343 Messages
Hi Quickening,
You should be getting more consistent speeds. I recommend first please check the coax connection from the modem to the wall and make sure that both ends are tight and secure. if the problem continues I'd like to take a look at your modem in some tests I can run Please reach out to us privately. Our email address is cox.help@cox.com. Please include your name, full street address, and a link to the forum post.
Greg
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Darkatt
Honored Contributor
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2K Messages
Are you testing over WiFi, (not accurate), or over ethernet?
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CurtB
Honored Contributor
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2.1K Messages
Your download speed is probably not what it should be, but speed test results vary depending on which site you use. What speed test are you using?
Cox Internet test site consistently reports lower speed | Cox Community
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quickening
New Contributor
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4 Messages
Thanks to all who replied. A tech came out today and found a defunct splitter in the attic. After taking it out, speeds are looking great!
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