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New Contributor
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ONCE AGAIN... Outlook keeps prompting to "Enter Network Password" when all passwords are in order
This seems to happen periodically (this is my third time inquiring about this within the last 3 or so years). My Outlook settings are all fine, including passwords, ports, and so on. But for whatever reason, the server refuses to recognize my account/login info, and I get the dreaded "Enter Network Password" pop-up -- over and over and over again, for most of my email accounts -- and this happens on various devices, so it is NOT an Outlook issue. With email checking every 5 minutes, my time is mostly spent OK'ing these pop-ups, which is extremely disruptive. Email eventually does send and download, but the system is just not working as it should.
It seems that every time I post, something gets done on your end, and the problem disappears altogether for a while. Could you please share what the solution is (I see others are finding themselves in the same proposition), and most of all, IMPLEMENT A DEFINITIVE FIX? The way things are with these disruptive pop-ups is just untenable. If this does not get fixed I will be forced to find an alternate provider.
Please let me know what can be done. Thank you!
suzs
New Contributor
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handy2sum
New Contributor
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Same here - we are getting so annoyed witht he popup (Internet Email - enter your user name and pasword for the following server [pop.cox.net]) ALL THE TIME. It goes away for a period of time and then returns. I'm looking at the blasted popup right now- just checked OK. All my settings are fine. I use Outlook 2010. Husband uses Outlook 2013. Happens to both of us. Recently its been popping up every 5-10 min (or more frequently). Cox support (Tier 1 and 2) are no help - claim its not their problem its Microsoft - unacceptable response! Have tried working with them several times and each time we go through all my settings, change passwords etc etc and nothing gets resolved. Been searching through various forums dating back years and seems that this issue has been around for some time. Why can't Cox fix it?? (and just got another blasted popup)
Please provide a definative solution!!!
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StephanieA
Former Moderator
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We can confirm what the settings should be in the email client. Once the settings are confirmed and the issue continues, we are not able to offer any additional support for a third party program. There are different setting requirements for the email client and it only take one being wrong to cause an error. Changing the options to something different than what is provided by us is not recommended. Please use this link and pay close attention to the server name, port number and security type. If the settings are correct and you are still having issues, we suggest contacting your email client provider for further trouble shooting steps. I apologize for any inconvenience this has caused.
https://www.cox.com/residential/special-offers/secure-email.html
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Bob_U
New Contributor
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ILC
New Contributor
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But this IS a Cox problem. First of all, it comes and goes. Second, it happens on all devices, even the ones without Outlook. Third, it happens on all sorts of different versions of Outlook, and OS. Fourth, I have other accounts set up in the very same Outlook AND on the very same devices (gmail, and another account that operates on a foreign server, of all things), and THE OTHER ACCOUNTS WORK FLAWLESSLY. But this issue affecting the Cox accounts exclusively periodically rears its ugly head and persists until I complain via this forum and then you do whatever it is you do on your side to fix it. (Phone support has been of no help, unfortunately.)
It's obviously not just me with this issue. It seems rather prevalent and wide-spread, and we would not be complaining here if this wasn't circumscribed to our Cox accounts. There must be a fix for this.
Please check the records of what was done for my past complaints, because whatever it was, it worked, at least for a long while.
Thank you.
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bryaninphx
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Valued Contributor
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POP3 Authentication Errors.
Having same issue with periodically ongoing server authentication errors. Cox's email Servers are not passing credentials about 50% of the time. Problem is on all devices and platforms.
Yes, my server settings are correct.
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handy2sum
New Contributor
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Agree completely with ILC!! This is a COX issue that comes and goes. Still getting the popup every few minutes. Once I click OK (without making any changes to any setting) my email sends/receives for a few minutes until the popup comes back. Its as if the COX server is not recognizing the password until its reminded what it is. Then it forgets again. Server seems unable to reconcile password to the account.
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Neuro2015
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New Contributor III
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Seriously with that response? This is a Cox issue that's been happening for years...and we get the same canned answers that we've all read for years across hundreds of posts from customers regarding this issue.
I go through this issue a couple times a year, every year, like clockwork. We all do. This is not a settings or password issue, or else it'd be happening 24/7. Most of us are all following your own support page on what settings our email programs are supposed to have.
Furthermore, Cox Webmail isn't even working. I've been trying to go to the login page on the Cox site for hours...and keep getting an error page. See attached screenshot of the error message.
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akl
New Contributor
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I am having the same problem with Outlook. It seems to have started for me when Cox made the email switch to new server port numbers and SSL encryption. Definitely a Cox problem that needs to get resolved.
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DustinP
Moderator
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I haven't replicated the error you see. Are you still getting the error message when accessing myemail.cox.net signin page, or is that the message that appears after signing in with any cox.net username and password? If this error is happening on all devices, please email us at cox.help@cox.com with your account information and the error.
If the error no longer appears after clearing cache and cookies and you can sign into myemail.cox.net, then please verify you can send and receive a test email to yourself there.
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handy2sum
New Contributor
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Got back from a few days vacation to find that I'm not getting the endless email pop-ups... neither is husband. hope this doesn't jinx that, but seems like Cox may have done something? Anyone else noticed an "improvement" lately? Note I/we did nothing to my/our systems/set up so must have been Cox - even though they say it's not their problem....
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Becky
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Moderator
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ILC
New Contributor
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The problem has diminished. I am still getting pop-ups in clusters now and then, but not 9 of them in a row every two minutes. I TRULY HOPE A DEFINITIVE FIX WAS IMPLEMENTED. This problem keeps happening periodically, and given the amount of people who seem affected, I'd think that Cox would want to get to the root cause and properly fix it.
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ILC
New Contributor
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Well, after a few weeks of the pop-ups being manageable (appearing just randomly a few times a day, and not for all my accounts; bad enough considering just how much we pay every month, but so be it), we now seem to be back to the pop-ups popping up every 5 minutes, and for all accounts.
What is going on and what can be done to fix this. I have made no changes to my system or settings on my side. This is most obviously a Cox issue. Could you please let us know what you are doing to fix this? Thank you!
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