New Contributor III
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18 Messages
Obvious upload speed cutoff time!
Cox has decided that instead of upgrading their network to handle more traffic they will drop my area's upload speed to under 1.00Mbps right at 4pm on the dot every day. This ends at roughly 10:30pm. You cannot play games at this speed. I have a technician coming out Monday but it feels pointless. When you can time it to the minute when your upload speed with be useless you just know cox is throttling, no that's not the right word, basically cutting off upload speeds during peak times simply because they can't handle the traffic. They are basically giving you less than 1.00Mbps just so they can say you do have an up connection. I really think that if they could they would just cutoff all upload traffic entirely. Some people I know do not get this insane drop between 4:30pm and 10:30pm so I know its just my area at the moment but I fear many more are experiencing this garbage. So, basically I cannot use the service I pay for when I want to. This is absurd and makes me so mad. Just knowing it is deliberate and they feel they can just treat customers this way enrages me. It's a huge middle finger to their paying customers. When the technician leaves and tells me nothing is wrong I am filing a complaint with the FCC. I encourage anyone who isn't getting what they pay for to do the same. This abuse has to stop.
Here is a link to the form you can fill out to file a complaint against Cox or any internet provider. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824
quasibrain
New Contributor II
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13 Messages
4 years ago
I live in Pride north of Central and have been fighting this all year with Cox. I have submitted complaints on the FCC website. Someone nice calls me and apologizes and they even gave me a partial refund but the upload speeds are exactly as you describe it. I have not tried to keep records of time of day when the upload speed is low but the times you quote seem right. I have security cameras at my place that are basically useless when they decrease the upload speed. I am very frustrated. Wish there was an alternative high speed internet provider in my area.
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thecbass
New Contributor II
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3 Messages
4 years ago
I will fill this in as well. Its absolutely ridiculous that we pay almost $100 a month for a service that year after year just keeps deteriorating. For the past 4 years we have had this same issue with random but frequent enough upload speeds been cut down from 35mbps to about 3mbps. Have used multiple combinations of modems and routers, have had technicians come in to check this and that. They have even changed lines to the house and to the poles behind the house and the issue persists. Sometimes they blame the equipment, sometimes they blame the weather or service outage, but from time and time the common denominator is the *** upload speed. How i wish ISP would have not screwed google over expanding their fiber service because this stuff just keeps getting worse and COX's inability to upgrade their infrastructure is finally catching up to them.
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VerK
New Contributor III
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18 Messages
4 years ago
Well here we go, almost 4pm here. These are my current speeds. TERRIBLE Download speeds, I pay for gigabit. Will post new speeds after 4pm as proof of throttling.
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