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Ashbabii1994

New Contributor

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2 Messages

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Not connecting all the way

Everything is plugged in properly end it says on my phone that there's internet but there's no connection and you can't use the internet it makes no sense would resetting my modem help Cox customer service is not help with this either

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MaryF

Former Moderator

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471 Messages

Hello Ashbabii1994,

Please send us an email to cox.help@cox.com so we can take a closer look at what's happening with your connection. Please include your name, account name, street address, and a copy of your forum post.

Mary
Cox Support Forums Moderator

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Pam613

Contributor II

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105 Messages

I believe the same thing is what's happening to me. My signal strength is strong but when I try to go on the internet the pages won't load & they time out. Happens numerous times a week.

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KevinM2

Former Moderator

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1.5K Messages

Hi Pam613, your signal levels look quite healthy. I am including a link that includes ways to improve your internet experience:

www.cox.com/.../ways-to-improve-your-internet-speed-experience.html

We would also recommend when performing speed tests, to do so on a hardwired connection as opposed to a wireless connection. In doing so, this helps us determine if the issue is with the modem or router. -Kevin M. Cox Support Forum Moderator

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Pam613

Contributor II

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105 Messages

Kevin, I checked my speed tests three different times yesterday & they are 1/3 of what I should be getting. 

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StephanieS

Moderator

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751 Messages

Pam613

I just took a look at your modem and can see that it's up and running with a healthy cable signal. Are you running these speed tests wirelessly? If so please try running a wired speed test and reach out here with the results. You'll need to connect an Ethernet cable from a port on the back of the modem/router to a PC/laptop, then disable the wireless network and enable the local area connection before running the speed test.

StephanieS

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Pam613

Contributor II

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105 Messages

Stephanie, I know I have a healthy signal, but the pages time out sometimes when they're loading. The point of having a wireless computer or iPad is so you can move around the house with it without using a cable.

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