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No service yet hotspot is available

How is my internet out for over 15 hours yet a cox hot spot is open close enough for me to use? Also, I pay for the fastest service yet always get “ internet is slow” messages when trying to download. 

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Hi,

I'm sorry to hear an outage is affecting t your service. We will be glad to check on this Please contact us privately Our email address is cox.help@cox.com Please Include your full street address and a link to this forum post. 

Greg