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amt8559

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no internet service

Speed test says it is fast but unstable and no internet connection....it was fine then suddenly no internet..

why??

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JonathanJ

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@Amt8559

Are there any lights lit up on the modem? If you don't see the online light lit up green. Unplug the power code and check all coax connection and make sure ends are at least hand tight. Also, you can view outages and sign up to receive alerts on the Cox Connect app & cox.com. If there's no outage listed and you continue to have an issue email your full name and address to cox.help@cox.com so we can investigate.



Jonathan J
Cox Moderator

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amt8559

New Contributor

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Yes, the lights are on, but not the “online”, have checked for connections, have reset so many times.. 

“server cannot be found” ???

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MariaL

Moderator

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758 Messages

Hi amt8559,

In reviewing the modem, I am showing that the modem isn’t communicating with our network and is offline. I’ve verified that we do not have any reports of an outage currently in your area. If there is an amplifier in your connection, please ensure the power is on and the Cox connection is secure. If this has been confirmed, the next step to resolve this issue is to have a technician come out to the home to investigate.

Maria L.
Cox Support Forum Moderator

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