New Contributor
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4 Messages
New cable modem
I have had two cable modems brick in the past year, but that is a discussion for another day. I recently put in a new Arris S33 surfboard and my internet has been dropping out almost hourly since it was set up. I did call and had my account updated with the new modem information and I have reset the new modem and router many times. We never had issues like this with the other two modems. The first was an S33 and the second was an Arris SB8200. Has anybody had similar issues?
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Allan
Moderator
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2.3K Messages
Hello. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can help.
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Darkatt
Honored Contributor
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2K Messages
Try replacing the cable wire with a new one, ensure it's finger tight. Older cable wires if they are bent, are ruined, as a bend can cause the signal to reflect backwards.
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AZHann
New Contributor
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4 Messages
I do have a 3 DB Attenuator on the incoming line. It was there when we bought the house. I assume Cox installed that, but hopefully that wasn’t and internet DiY thing….
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brhudd
New Contributor
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5 Messages
Assuming by your name you are in AZ. Cox is having issues and refuses to acknowledge. They are telling me to restart and everything is fine but I cannot maintain a stable connections. websites wont load, and connections are dropping. Speeds are WAY below what i pay for. I am on Fiber, but your issues aren't yours, don't let COX gaslight you.
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Mike5381
New Contributor III
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13 Messages
Is it possible that there is an issue with the AC power going to your modem? I ask because of the previous modems being bricked could have been caused by dirty power or surges.
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GregP1
Moderator
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343 Messages
Hi ,
Our network is grounded., it will be grounded to your home's ground near where it enters the home this is normally near the power meter.
Greg
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AllisonL
Moderator
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99 Messages
Hi AZHann, we would like to look into this for you. Please email us at cox.help@cox.com with your full name and address for additional support.
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