my internet is on and off today many times. pls fix it right now

‎my internet is on and off today many times

bearone2

Contributor III

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1.5K Messages

any bad weather near you recently??

SLOWinVegas

New Contributor II

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7 Messages

Mines been doing it for a week, reset everything and it doesn't help. Are you in Vegas too?

disgruntaled_cu

New Contributor

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2 Messages

I'm in Vegas and have the same problem. Internet drops 2 to 3 time a day for 10-30 minutes. Today wife was on a conference call for work. Call them and they always blame my modem which is less than a year old Docsis 3.0. I pretty sure by the accent of the person on the phone that it's a call center in Mumbai that are just reading a checklist with no idea WTF they are doing.

COX **

disgruntaled_cu

New Contributor

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2 Messages

And it happened again. Just came back on...Great Job Cox. I

MariaL

+1 more

Moderator

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774 Messages

Hi disgruntaled customer,

I was able to locate your account based on the email address you registered your Forums user ID with and found there was an outage affecting your area on Wednesday, April 22nd. You can access outage information through the Cox app. Please download our app with the appropriate link below.

Apple Devices - itunes.apple.com/.../id415894489

Android Devices - play.google.com/.../details

Maria
Cox Support Forum Moderator

Colaves1

New Contributor

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10 Messages

New Orleans here. Same issues. And yeah, they'll just push the blame on using your own equipment. So give it to me in writing, Cox, that if I rent your equipment this issue will never happen again. Sure.

Welcome to the Cox Community

my internet is on and off today many times

disgruntaled_cu

MariaL

Colaves1

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