New Contributor
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1 Message
My internet connection keeps dropping all day.
My internet connection keeps dropping all day. I had a tech come out but there was no change. I bought a new modem and a new router. Same result. When calling on the phone the modem kept restarting on its own. She said it was a signal problem. I am so annoyed. She wants the tech to come out again. This has been happening for a month now.
Snooooopy
New Contributor II
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10 Messages
3 years ago
If you have another Cox jack in the house and it can be used for the modem, try that.
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Warellanas
New Contributor
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1 Message
3 years ago
Did your issue ever get fixed? Same thing happens to my internet. It's very annoying. I can't seem to watch an entire recorded show. It also makes working from home difficult. We unplug router and restart more than once a day.
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RegularCustomer
New Contributor
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10 Messages
3 years ago
I have this issue also. On Arris S33 and Linksys CM3024. I've had a tech out and ran a new, direct coax run from the box to my modem, new gateway, new everything. Cox even flagged my forum post as spam haha. Internet drops every 1-12 hours; has been happening for the past ~4 weeks.
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Andynator
New Contributor
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3 Messages
3 years ago
Is it happening on more than one device? Renting a gateway from Cox would be the easiest solution.
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