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New Contributor
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Modem scam
I also got the cox modem upgrade scam letter, telling me the modem would be "on us." I copied the URL and logged in - the $219 charge appeared as I went through the process to get a new modem that the letter said I would not have to pay for.
How sleazy can you get?
MarkM1
Former Moderator
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serenitybreeze,
Do you have a copy of the letter that was sent to you about the free modem? We would like to check it to see if it is a valid letter from Cox.
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serenitybreeze
New Contributor
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Yes, I have it. It really did come from cox. I took a picture with my phone. Where can I send it?
Thanks.
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JonathanJ
Former Moderator
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Please email to cox.help@cox.com also include your full address and the primary name of the account holder.
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serenitybreeze
New Contributor
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Thank you. I sent a copy. I'll update with any result.
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JonathanJ
Former Moderator
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Sounds good look forward to reviewing them.
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serenitybreeze
New Contributor
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I got a call this evening letting me know that the modem is being shipped and I should have it by this coming Wednesday.
Thanks for the help.
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JonathanJ
Former Moderator
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Sounds good please send us an email if you need assistance once you receive the modem.
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