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Gotcha29

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Modem keeps restarting around every 24 hours ?

The event log on my modem shows it restarts every 24 hours and I get the same 3 errors

TLV-11 - unrecognized OID;CM-MAC=xxxxxxxxxx;CMTS-MAC=xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

RCS Partial Service;CM-MAC=xxxxxxxxxx ;CMTS-MAC=xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;

No Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxx ;CMTS-MAC=xxxxxxxxxx ;CM-QOS=1.1;CM-VER=3.0;

from looking online it may be an 4G ingress error ?

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JonathanJ

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@Gotcha29

We like to take a closer look at your signal levels. When you have a moment please email the full-service address and full name to cox.help@cox.com.



Jonathan J
Cox Moderator

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Gotcha29

New Contributor III

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Info sent

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rizzle

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I have same issue in Pensacola, FL. I have a Cox panoramic Wifi router and it consistently drops and my streams pause for 15-30 seconds then continue or sometimes they drop completely and I have to physically reboot my modem. Would love to see the answer you get. Appears A LOT of users are experiencing this all over the country.

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KevinM2

Former Moderator

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@Rizzle, intermittent connectivity can be caused by a wide variety of factors, such as faulty equipment or wiring, signal-related issues, or inadequate WiFi coverage. Here's some additional information that provides ways to improve your service:

www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../fixing-slow-wifi.html

Your modem levels look healthy, and I'm not seeing any packet loss currently. For further assistance, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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Gotcha29

New Contributor III

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They are coming out tomorrow I will let you know what they found out.

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Gotcha29

New Contributor III

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Technician came out line signals on his end showed negative numbers there was an old filter in the box he removed went from 20 download channels to 32 looks like everything is fixed now.

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