Lack of Notifications

Yes I have done both these step. Now provide some information as to what the issue is like our substations are without power and we are working to get generators online to resolve the problem. We know there was a storm. What as a service provider are you doing to correct the issue. Silence is not good during this time from a customer perspective. 

My wife and I will review alternative internet options today and select one. We will also call in to have our final bill adjust. Then we will take our equipment over to the Cox store. Still have not heard anything by text or email. When you call in for help you are block by a recording.

It’s not particularly encouraging that this is marked as solved and that the solution discussed is dropping Cox and going to a different provider.  But at this point it is a viable alternative and the only one with active communication.  The half answer I was finally told for the delay was blaming the lack of clear status and for delay of the repairs on the drawn out restoration of electricity. And that even if an area has power it must be cleared by those repair crews before Cox can work on cut fiber lines. Which I suppose makes a small amount of sense but is also just finger pointing. So therefore the solution marked here is a valid one to me.