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stkea

New Contributor II

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4 Messages

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just got installed with a gigablast plan and my up/down speeds are 10mbps each!!!!!

this is pathetic, i've checked the main site to see if theres any outages in my area and nothing shows. I know i am not capable of reaching max speeds of gigablast but at least 25% of whats promised would be nice.

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stkea

New Contributor II

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And before support responds by asking me to reset the modem or unplug for 10 seconds, I have followed all of the troubleshooting steps. 

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stkea

New Contributor II

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4 Messages

20 minutes later and my fastest download speed to this point has been 30mbps down and 18 up...

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KevinM2

Former Moderator

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Hi Stkea, I am including some troubleshooting information on ways to achieve Gigablast speeds.

www.cox.com/.../achieving-gigablast-speeds.html
www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../fixing-slow-wifi.html

Your modem levels are outside of our preferred specifications, meaning, I'm seeing signal issues. Please make sure all connections in the home are secured tightly and free of damage. -Kevin

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stkea

New Contributor II

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I can assure you, I am following all of the recommended procedures. I tested the speed on my phone and the highest that device reached was 13mbps down. For my computer which is about 6 feet away from the modem, clear of obstacles, the highest I've seen is 28mbps down. Can I replace the router and see if that is the issue? 

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James_Angus

New Contributor

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I just recently had Gigablast installed and I am having this exact issue as well. I am not reaching speed any where close to those advertised for Gigablast. Had a tech out yesterday who pretty much told me everything looked fine on his end and it was simply the amount of people using the Network causing the speeds to slow. I am beyond frustrated as I upgraded to improve the speed and it seems to have made them worse.I have done all the proper troubleshooting suggestions as well , multiple times, to  no avail. 

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jonathonjoseph

Contributor

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66 Messages

Kevin why are you guys selling gigablast packages still when your network cant even handle the packages you have already sold?

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KevinM2

Former Moderator

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Stkea, can you please include a link to this forum thread and email us at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator

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