Issues with outages.

About 72 hrs ago, we were getting nonstop texts about outages being reported, and then resolved. 

However during that time, and currently, we have not been able to get our internet working.  We have the new Panoramic Wifi Gateway router/modem, provided by Cox. It’s has been doing nothing but blinking orange, then blinking green in a continuous cycle. We’ve unplugged it, reset it, every troubleshooting method out there to no solution 

We’ve talked to Cox (phone and live chat) they argue with us saying there is no outage, sent signals etc, only for them to get off the phone and we get a new text saying there is an outage in our local area. This has continued for 72 hrs. They refuse to acknowledge an outage, only to have us tied to the phone for an hour of “troubleshooting.”

The earliest technician appointment is 4 days from now.

Anyone dealt with similar and have an idea what to do short of going into the store, which we’re planning on doing next.