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DaveInLV's profile

DaveInLV

New Contributor III

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26 Messages

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is pop.cox.net out

Is pop.cox.net out?

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J

Jim17

New Contributor

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2 Messages

I'm having issues too

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DaveInLV

New Contributor III

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26 Messages

ping pop.cox.net is timing out.

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R
Raskie

New Contributor III

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34 Messages

There is a notice on my account page that states that Cox is performing maintenance on the email platform from midnight 'til 7:00 AM ET on the 14th.  However it is now 3 1/2 hours past that and still no email.  Cmon Cox!

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B

Bruce

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Honored Contributor III

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5.7K Messages

It appears to be down.  I get the following error:  Cox [0: POP3] ['pop.cox.net' (995) SSL Temporary authentication failure.

Has Cox posted anything on the FaceSpace or Twittster?

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DaveInLV

New Contributor III

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26 Messages

The Customer service says "thats due to the maintenance, the backend team is working to have it fixed".

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D_Martin

New Contributor

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1 Message

Yes I tried to ping pop.cox.net and also the east and west servers pop.east.cox.net  and they all fail.  Support says there are no outages and wanted to walk through basic email troubleshooting.

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DaveInLV

New Contributor III

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26 Messages

As agent Maxwell Smart would have said - that old wild goose chase trick.

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Bruce

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Honored Contributor III

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5.7K Messages

Don't you know:  Any outage is always our fault.

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DaveInLV

New Contributor III

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26 Messages

Just got this note from Customer Service - "please allow it another 1-2 hours to be fixed".

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DaveInLV

New Contributor III

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26 Messages

Not to worry.  As Jerome Powell would have sadi - it is a transitory issue.

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Bruce

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Honored Contributor III

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Reads like we all need a $$$ tech visit!  If my email workie, 'd get one!

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K

ksrider

New Contributor

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2 Messages

I am still having intermittent trouble accessing email with a client application.  Is this something anyone else is having?

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OldMainframeGuy

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New Contributor III

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59 Messages

E-mail still down at 12:23PM here in RI.   Was supposed to be back up at 7:00AM.   Oh well.

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Bruce

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Honored Contributor III

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5.7K Messages

My first spam from Cox today!  Mine now works.

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Bruce

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Honored Contributor III

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5.7K Messages

Oops...down again.

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A

ArizonaDon

New Contributor III

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23 Messages

I did a support chat and it IS down and they are working on it.

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stinkfoot63

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Contributor II

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421 Messages

Apparently he server is down.  Interesting how the software on my computer prompts to mess around with passwords and such.

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BenS1

Former Moderator

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697 Messages

Hi @Stinkfoot63
I know how important it is for you to receive your emails. Our teams are working to resolve the issues as soon as possible. Thank you for your patience.

Ben S.
Cox Support Forums Moderator

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G
GJP32

New Contributor

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2 Messages

Any update on this email outage? It's been all day and still not resolved!!

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BenS1

Former Moderator

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697 Messages

@GJP32

The issue should be resolved at this time. Are you able to get your email now?


Ben S.
Cox Support Forums Moderator

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G
GJP32

New Contributor

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2 Messages

Thanks for the reply. Yes, it is working now!

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C
CrystalS

Former Moderator

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440 Messages

@GJP32

AWESOME!!! I'm glad we could get your email working. Is there anything else we can do for you? We are always available to assist you at any time. Please use the Cox app to manage your bill, reset equipment. We appreciate your business and being a loyal Cox customer. Please stay safe and healthy. Happy Holidays. Thank you for contacting the Social Media Support Team.

www.cox.com/.../cox-app.html

Check out the Cox App

Crystal S.
Cox Support Forum Moderator

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