Skip to main content
matt6815's profile

matt6815

New Contributor II

 • 

6 Messages

Closed

Is COX in denial with packet loss and MS spikes? Southern CA

For the last month I have had constant packet loss between 6%-25% at all times of the day along with MS spiked from 20-500 non stop. I have already have 6 techs come out to my house and all but 1 tech told me that they cant find anything wrong. I had one Authorized tech tell me he couldn't even track packet loss and could only check signal strength.....This is getting out of control, I even had a rep online ping my router and tell me "oh yea I see you are getting 11% packet loss right now...but I cant do anything" At this point I don't even know what to do with COX. They have a monopoly in most of orange county and I literally don't have the option to switch to another provider which I don't understand how that is even legal?

Here is a example of what I am pinging right now to google.com

https://imgur.com/a/FysHJvH

Discussions

 • 

Updated 

1.9K

2

0

Z

Zurq

Contributor II

 • 

270 Messages

it something backend related, 100000%. you need to email them and keep pushing to get it fixed,

5

M
matt6815

New Contributor II

 • 

6 Messages

This is the response I get from COX now when I asked for a tech, they are literally making it impossible for you to even schedule appts anymore LOL

4:46 PM
They have actually set an outage today due to congestion in the area. When outages are posted, we are unable to schedule appointments. You can always check on the status updates on the Cox Connect app or your account on http://cox.com via mobile or https://cox.com/residential/support/outages.html
. If concerns would remain once restored, please reach out to us and we can help set up an appointment to have a tech return for more testing. -Dan

Like

Reply

J
jonathonjoseph

Contributor

 • 

66 Messages

They started doing the same in Arizona.

"We've noticed a temporary outage related to your Internet, TV and Phone service in your area and we're working to fix the problem. Estimated Time to Repair: 10:04 PM Don't wait on hold: get text messages as soon as we have outage updates."

They are just setting the time to for repairs to be complete each night at the time when usage goes down so when you contact them there are no issues on your connection. Ive gotten these outages almost every night for almost 2 1/2 years. Difference now is it use to be posted from 5pm to 10pm when usage is heavy and people are off work to 9am to 10 pm each day. Insane that this is even legal and allowed to happen, but when you have a monopoly on the market, the consumers yours to *** at will.  

Like

Reply

0

J
jonathonjoseph

Contributor

 • 

66 Messages

Also, the outage warning you get doesn't mean there is a field team working on the problem. I use to walk to the CTMS box each night it would go up and walk the neighborhood where my node ties in and there was never a cox crew doing anything. Its just a block from tier 1 dispatching techs for known infrastructure short falls. 

Like

Reply

A
Alef_Meem

New Contributor III

 • 

17 Messages

Is there any way to find out where out where our local CMTS is located?

Like

Reply

0

J
jonathonjoseph

Contributor

 • 

66 Messages

Depends if your cables are underground or on power lines. Our neighborhood is on power lines, so I can just following the cable from my house to the power line and then just follow the power lines until it eventually goes down to the ground where a bunch of boxes are.  

Like

Reply

0

B

Bruce_Niere

New Contributor III

 • 

37 Messages

Short answer yes, long answer yeeeeeeeeeesssss. Yes they are in denial. 

0

Related Content