New Contributor
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3 Messages
Is anyone else getting lower speeds than normal?
I held off on posting this for a while because I assumed we were just hitting a rough patch for a few days, but our speeds still haven't improved in over a week. I pay for the unlimited data plan, and I'm not getting the speeds stated for the plan. I get a little over 200 download speed IF I'M LUCKY, but realistically through-out the day we get anywhere from 100-150 which isn't 300 last time I checked. We bought that specific plan for the number of people in our house and when we don't get those speeds, it makes everything extremely slow. I think it's fair that COX should upgrade everyone to the best plan just for a month so WE CAN ACTUALLY GET THE SPEEDS WE PAY FOR!
I'm not looking for any troubleshooting, just curious if anyone else is having issues recently?
bearone2
Contributor III
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1.5K Messages
5 years ago
pay for 300/30, just checked, 281/29.8
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roundkat
New Contributor
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8 Messages
5 years ago
GigaBlast - Docsis3.1 - 727/11
should be closer to 900 / 35
Arris Modem => Ubiquity EcdgeRouter 4 => Cisco 3750X => Asus 5300
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jmags56
New Contributor
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2 Messages
5 years ago
Yes and they cut out all the time.
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jfeyes
New Contributor
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1 Message
5 years ago
I just ran a hardwired test and I am getting 82mbps down and 0.83 upload on a 300 mbps acct. This is becoming a regular occurence!!!
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Astroturf
New Contributor
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1 Message
5 years ago
Yep paying for the Preferred tier 150 Mbs / 50 Mbs and getting 36.5 Mbs up / 0.9 Mbs down
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thestandard
New Contributor
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1 Message
5 years ago
I'm paying for Gigablast. I'm only receiving maybe 400mbps download max - and the stated 35mbps upload.
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gordy664
New Contributor
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2 Messages
5 years ago
Gigablast and only getting 12.76/34.8...I have called in multiple times as well. Suppose to havea sup tech come out tomorrow to tell me everythings fine
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KleeWai
New Contributor III
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25 Messages
5 years ago
NO one is, please file an FCC complaint.
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p_pham
New Contributor III
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20 Messages
5 years ago
im paying for gigablast to get 1000 mbps but most of the time i get 10 or less.... wtf?
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Dude321
New Contributor
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1 Message
5 years ago
Agree with the lower speeds. i just recently 'upgraded' to preferred (150 Mbps download) and tested in the past few days and only get around 60-mid 80's. And, yesterday, internet went down for "routine maintenance" from 4-11 pm.
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DannyS
Moderator
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587 Messages
5 years ago
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avmba01
New Contributor
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1 Message
5 years ago
Only getting 200-400 down 30 up with Gigablast
dannys how can I get CoxHelp to follow on twitter so I can DM? Tried asking them to follow me without luck. just had a really bad chat support experience via the web and left feeling like there was no real troubleshooting done.
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lucyh303
New Contributor
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2 Messages
5 years ago
I am experiencing very slow speed or lose connectivity frequently. I am not getting what I paid for why would I pay for more?
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Mandals
New Contributor
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2 Messages
5 years ago
Yes, I currently have Gigablast and I average anywhere from 100-500mbps down. The upload is always perfect 35 as advertised. Recently when I play any online FPS game I rubberband (lag) like crazy. Ping on CS GO was like 180ms the other night. Couldn't even play.
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whodatRX7
New Contributor II
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6 Messages
5 years ago
Same issues as most. Supposedly an technical problem earlier. I am getting less than half the projected speed. 50 - 65 Mbps down for 200 Mbps service. Will Cox be offering rebates for poor service like automobile insurance companies are considering? This poor design of sharing BW is not good for consumers and needs to change.
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