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New Contributor
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Interrupted Service
Why of all days the internet keeps going out? And Cox expects for their customers to keep paying for **bleep**ty service, that's some bs? Fix this, I have to keep restarting my modem by unplugging it and TV. I want to watch TV with uninterrupted internet. This has been happening for months and I thought it was fixed, apparently I have to continue to pay for jacked-up services. This is ridiculous!!!! Is there another company I can use!! Anyone, please help!!!
ChrisJ2
Moderator
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Hi, there. I'm really sorry for your service interruption and I know that's frustrating. i want to help. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. We really want to help you get this fixed.
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WiderMouthOpen
+6 more
Esteemed Contributor III
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This is a forum for users to help other users. Did you want to troubleshoot? If so, can you tell us about your network and the problem? What model modem and router? Panoramic gateway? If so, does the light change on the gateway when you go offline? If not, does it affect wired and wireless devices? When did the problem start and did anything happen or change around then?
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