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mikeyb0529

Visitor

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1 Message

Internet Package options

Your app makes it extremely difficult to downgrade my service package online.

without jumping through hoops, the only option I’ve seen is to add on to my service not to modify it. As it stands, I’m going to have to call customer support and being placed on hold forever

Discussions

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Updated 

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MariaL

+1 more

Moderator

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772 Messages

Hi mikeyb0529,

I sincerely apologize for the trouble you’re experiencing while downgrading your service in the Cox app. If you email your full name, complete address, and a link to this post to Cox.Help@cox.com, we can help. You can also message us on Facebook (https://www.facebook.com/coxcommunications/) or DM us on X (https://x.com/CoxHelp).

-Maria

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