Internet Outage/Neighbors have internet?

Hi, 

I apologize you are having trouble with our service. We will need to review your account to investigate. Please reach out to us privately at cox.help@cox.com with your account info including your full street address and a link to your forum post.

GregP1

Cox Forums Moderator

Sent

dkarnosky wrote:

but none of my neighbors who have the same service are not experiencing any issues

So, if none of your neighbors are not experiencing any issues, wouldn't that mean they're all experiencing issues too?  If that's confusing, re-read what you wrote and leave out the 'not'.     

Here are possible reasons why you could experience an outage when your neighbors aren't.

1. The outage you see reported is a different neighborhood in your general area and you have an issue on your side of the mainline tap.  That would affect you, but not your neighbors.
2. You're in a partial outage area that's only affecting customers with some TBD signal issue that you have but your neighbors don't.
3. You're in the outage area, but your neighbors are connected to a different network node that isn't experiencing an outage.

Apologies for the grammatical mistake and appreciate the response!