OldMainframeGuy's profile

New Contributor III

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56 Messages

Tuesday, March 12th, 2024 12:24 AM

Closed

Internet issues in Cranston RI

Over the past few days we've been having outage and packet-loss issues in Cranston RI.   The Cox app confirms that there are issues and the issue is being corrected.   Working from home, it's a pain having my VPN connection drop every 5 minutes.   I hope this isn't a sign of things to come; our Internet service has been good over the years but lately not so much.

Contributor

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79 Messages

1 year ago

For what it's worth, I was going through a similar time with lots of outages all confirmed to be outside my home.  I would call them and get credit on my bill. 

Ken

New Contributor III

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56 Messages

Cox fixed the problem and things were OK for a day and then there was a second problem which they fixed (again).   It seems more stable now so I'll cut them some slack unless it gets bad again.   If I was just a casual Internet user it might not be a big deal but working from home and constantly losing VPN is not good.

Moderator

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638 Messages

zed for more interaction  -Steff

Contributor

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79 Messages

1 year ago

By the way I also live in Rhode Island.

New Contributor III

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56 Messages

1 year ago

Not so fast, please.   Problems again today.   Cox app confirms "We've identified a network-impacting event affecting the consistent delivery of service to your home.  We know this can be frustrating...."

 

Yes, it's very frustrating.  I can't get my work done. 

Contributor

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79 Messages

Request a Credit!!!

New Contributor III

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56 Messages

At this point I just might.   I've worked in IT since 1973 and it's been my experience that when things constantly break they're not being fixed.

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