Contributor
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72 Messages
Internet Issues - Consistent Lost Packets North Phoenix, Arizona
Hello:
I've been a Cox customer since we moved out to Arizona (about 5 years ago) and have experienced this issue intermittently since. I've had techs out on site multiple times, each giving me a variety of reasons as to why our internet service is flaky. The problem has become so consistent over the last few weeks that I've been completely unable to play any competitive online game due to packet loss.
While gaming, I noticed a number of packet loss issues on multiple games, which led me to begin a ping test in the background while gaming. As it turned out, I was seeing frequent (multiple pings lost per minute) packet loss. My network is entirely hard wired (aside from phones, on wifi) and all ping testing and trace routes were performed on a wired connection.
Here is one of the PingPlotter (graphed trace route) results from my test:
https://share.pingplotter.com/hJUrX7AeS5U
As you can see, there is no internal packet loss. The packet loss begins at 100.127.73.4, and continues throughout the path to Google's DNS server. In addition, the response times and packet losses increase when the network is being utilized to a higher degree (while gaming or streaming video for example), but the packet loss still occurs when the network is essentially idle.
I had a tech out on Sunday (July 29th) who said the signal was fine and the modem had to have been the culprit. I've replaced both the router and modem with new hardware, and I've duplicated the packet loss and high latency responses on three different computers - one on OSX and two Windows systems with the use of four different network cards. The results are also repeatable when wired into the modem only. The exact same symptoms occurred before and after the router and modem replacement.
At this point, I've had at least six different tech visits, twice as many tech support phone calls, and numerous hours spent verifying cabling and swapping cables/etc for troubleshooting purposes.
I need assistance. I do not want to switch ISP's, but at this point I don't see much of a choice.
Becky
Moderator
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4.3K Messages
7 years ago
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pd91
New Contributor III
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17 Messages
7 years ago
Hey man. Just so you know, you're not alone. While you may have general packet loss, there is a serious problem with COX's routing table involving amazon web services. Hundreds of us are having this exact problem and cox has yet to acknowledge the issue. See here: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21288/severe-packet-loss-upload-to-amazon-web-services-fortnite and here: https://www.reddit.com/r/FortNiteBR/comments/931lrl/attempt_2_at_getting_visibility_most_cox_isp/
I'm still working on figuring something out.
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Khabi
New Contributor II
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4 Messages
7 years ago
Yea, its not just you. I've had problems playing games for many many months now. Sometimes it'll be fine for awhile, other times (like today) anything even remotely latency sensitive is worthless. I literally just had to rage quit Rocket League because the ball was teleporting all over the place.
I wrote some custom software to keep track of my network and the first few hops outside of it to multiple endpoints, and there is constant drops / spikes going out as well.
A snapshot of the data from the past few days.. you can see how inconsistant the network is after it leaves my house.
https://snapshot.raintank.io/dashboard/snapshot/w0vp8b8DWxtDqbTT1M6BUfAakLFHXlWP
All of that is after:
A new cable modem
A new router
New drops into the house
New drop from the street to the house...
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megamatt0
New Contributor
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2 Messages
7 years ago
Hello, I have been having the same exact issue at my home for the past 2 months as well. Southeast Arizona area. It has been very frustrating and I do not want to switch to CenturyLink as they only offer 40Mbps. I had a tech come out earlier this week and he said my speeds and signal levels are fine. I hope this can get figured out very soon.
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BooPacketLoss
New Contributor III
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34 Messages
7 years ago
https://imgur.com/a/MPiVvxf . When are we going to get an explanation for this upload packet loss? I don't think that COX understands that the average gamer has known how to restart their modem and hardwire a connection since the beginning of time and there is no point in recycling that PR speak. The problem is with COX's routing to Amazon servers and they need to acknowledge it.
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Fortnitefeelsba
New Contributor
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2 Messages
7 years ago
Hello guys, Henderson Las Vegas. About 6 weeks of constant Upload packet loss on fortnite and rocket league. Fortnite was 2% packet loss every 3 seconds with constant spikes to 5 . 10 and 20%. it was unplayable. I tried haste, killping , outfox, and expressvpn. Haste was the best option that brought the packet loss down and more manageable without increasing ping. It was still constant packet loss with rare disconnects but with no other options a free trial of haste is your best bet. CentLink just came and installed their box today/ Absolutely 0% packet loss clean as can be entire games. This was a cox issue guaranteed and its probably complex for cox to fix so ill be happy sticking with new place for a while/ 65 bucks for 100 down . good luck boys . hope this gives someone any help!
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BooPacketLoss
New Contributor III
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34 Messages
7 years ago
Keeping all of these threads at the top for anyone thinking of dropping COX as an isp. You would be justified.
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sjo102784
Contributor
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72 Messages
7 years ago
Here's the latest data:
https://share.pingplotter.com/EvyBAtNEbAW
https://share.pingplotter.com/WwG9xyjNbRD
This is STILL OCCURRING. I've now had the entire RG6 line from my modem to the Cox tap replaced, I've replaced my router a third time, and the modem as well. Again - Cox is "investigating" this issue. In the screenshots - AGAIN - you can see my router is losing ZERO packets and has excellent ping time. Once it hits 100.127.73.4, packet loss escalates. This is obviously two hops beyond my network.
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