Internet going down every day

Broken Arrow, OK 

For the last month, our internet has been going down at least twice a day every single day. Sometimes it's back in 5 minutes, other times it's been down for hours. This started not long after we upgraded our service. 

Been in chats/calls/ in person at our local center to ask what's going on and the most I got out of anyone was a big fat shrug, and was then told my bill would be comp'd for next month. Finally I got someone to tell me that Cox was doing work in the area - but that's about it. Nothing about if they're installing new equipment or Optic, or if someone was raiding the boxes for copper, or anything other than "working diligently to restore service". 

If there was work going to be done in the area, then there should have been a letter or something else letting us know, right?

I've had to work from home on and off and have had to leave my house to go to the local library in order to even be able to do my job - I work call center essentially, and had to do it from my car so I wouldn't disturb the guests in the library, but this is getting RIDICULOUS. It's bad enough that we're going to have to switch services because we're paying for a service we can't rely on at all from day to day.