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New Contributor
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Internet Cuts out
So I pay for a service. This service unfortunately is the only one in my area. I have not been happy with this internet provider. I upgrade with you. I have a new modem. I bought a router. And this ** still cuts off every 20 mins. Only my area does. I get no answers on the cox site. I am not calling due to the fact I do not want to wait on hold for 3 plus hours. So my question is what are you going to do about it? People pay for a service and if it is not capable then fix it.
Mfey
New Contributor
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Same here. Trying to work and it's very frustrating.
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Bruce
+4 more
Honored Contributor III
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You paid for service...the service stunk...you buy more service...the service still stinks. More money, more stink.
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TB_NOLA
New Contributor
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Cox did something mid last week. I have had constant dropouts. When I called the auto answer said they were working on the internet in my area. It's been horrible ever since. I've tried the standard reset my modem using Cox, manual unplug, etc. Same result. I have an application that monitors and counts the failed internet (dropouts of more than 4 seconds). Today its at 34 in 10 hours. On Thursday last week is was over 50 in 2 hours. My connection has never been like this.
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DannyS
Moderator
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Jaid
New Contributor
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I have been having the same problem for the last 3 hours. Chat agent told me to buy a new cable modem...
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