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New Contributor
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interenet pages loading slowly
Ever since yesterday 9/13 our internet has been so slow. I have one computer connected to the router directly and others just on wifi. They are all loading extremely slow. Anytime we want to stream anything we get the buffering circle. We have reset the modem, and did all the troubleshooting and nothing is helping.
GregP1
+2 more
Moderator
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Hi
I apologize for the trouble you are having with our service. The only other thing I would recommend is checking the coax cable that leads from the modem to the wall and making sure that both ends are tight and secure. If the problem continues, please contact us privately, so we can locate and test your connection. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post.
-Greg
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CurtB
+4 more
Honored Contributor
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Did you run a speed test to see if your download speeds have significantly slowed?
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