pkarler's profile

pkarler

New Contributor

 • 

1 Message

Closed

interenet inconsistent

Why is the internet connection going in and out all the time? We cannot stream consistently and our service is interruped multiple times every day for the last two weeks.  Why is this happening?

Discussions

 • 

Updated 

837

2

0

0

N

Never_liked_the

New Contributor

 • 

1 Message

Hard to say, but everytime Ive called in past 2 weeks they say there is nothing wrong and threaten to send out a tech with a $75 fee.

1

0

B
BenS1

Former Moderator

 • 

697 Messages

Hi @Never Liked Them.
Whenever a technician finds problems on our side or with any of our equipment, no charges are applied. When the technician finds that the problem is with your equipment or inside of your home then there would be a $75 charge for the visit. Only the technician can determine if a fee is waived due to an issue caused by Cox equipment or signal delivery. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at www.cox.com/.../completecare.html

Ben S.
Cox Support Forums Moderator

Like

Reply

0

S

SharonL

Former Moderator

 • 

144 Messages

Hello,

I am sorry to hear you are experiencing issues with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Thank you.
 
Sharon
Cox Support Forum Moderator
 

0

0

Recent Discussions