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New Contributor
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Incorrect data usage!!!!
How can my data usage start doubling overnight?!?! I've changed my password and yesterday disconnected everything but one tv and watched a football game the whole day and cox still says I used 76GB!!!!! How?!?! I've never even come close to my limit yet 3 weeks in I'm at 1600GB and being auto charged!! Customer service just spouts off your category percentages like that's a real data point!!! Who there can tell me how my daily usage went from 37GB to 85GB when I haven't changed my usage or modem?!?!?!
Darkatt
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Honored Contributor
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FYI the data usage is actually checked by a third party and is 99.99% accurate. I have verified the data usage via my netgear RAXE 300 router, and found it to be spot on.
As for what uses that much data, I can help you figure it out. Do you have alexa? Do you have security cameras/doorbell? Do you have one drive loaded on your cell phone? (Assisted someone recently in the forums and they found over 100gb daily going through their cell phone/one drive. Alexa can cause problems, and unless a certain setting is turned off, it can share your internet service with others.
IE-"Amazon Sidewalk creates a low-bandwidth network with the help of Sidewalk Bridge devices including select Echo and Ring devices. These Bridge devices share a small portion of your internet bandwidth which is pooled together to provide these services to you and your neighbors."
TV/4K can use as much as 8GB/hr.
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