i'm not getting the speed i'm paying for

@Juntis We want your service to when you have a moment please email full address and the primary name of the account holder to cox.Help@cox.com, so we can take a look. Cox support moderator

Dude, I did that already. You provided me with nothing. Your company **. You scam your customers. I hope you collapse.

This is me: http://forums.cox.com/forum_home/internet_forum/f/internet-forum/19997/constant-outages-and-fraudulent-speed/75131#75131

Fun fact: you are throttling the humane society's site. Good work.

Let me point out this choice message from my thread (which they locked down!):

"It's impossible to guarantee any specific wireless speeds because that technology does not exist. It sounds like you may be a bit too far from the wireless router. Also, with any wireless connection it's likely that you will lose some of that speed, you're service level of Internet that you have with us could also be a contributor to the issues that you're having as well."

My router is four feet behind me.

I asked to be upgraded. They refused. Note that I had to sign a contract with my current landlord saying that i'd "only" use Cox, so I'm kind of screwed here. Thank you, Cox, you mobbed your way into our homes.

Again: I wish your company a hard and sudden collapse.

(Also, please note, note heavily, that you, the worker, I feel bad for, and I do not wish any ill toward. It's not your fault. It's your company's business model, and the people setting policy who do not care about the customers. It's the rapaciousness of your managers and your shareholders and the FCC. So please note I do not disparage you, I disparage your higher-ups, and hope they get their heads out of the sand and respect the consumer.)

Hi Juntis, I want you to get the speed of the tier of internet to which you subscribe. So that I can get more information about the performance of your modem, please log in to Cox.net with your primary Cox User ID and run the Internet Tools Speed Test Tool: bit.ly/HowToRunCoxSpdTest. We can use this data as a springboard to further investigate what is happening. Becky K. Cox Support Forums Moderator

Hi Eightball2982,


We want you to enjoy your services, not worry about chronic service issues. I'd like to take a closer look at your equipment diagnostics. Please send us an email to cox.help@cox.com with your name and the service address so we can review what has been done, and work on a plan for what needs to be done to get this resolved. We look forward to hearing from you soon.


Latitia
Cox Support Forums Moderator