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I can't cancel my service.
My rental house is in Arizona. I'm trying to cancel my service, but Cox won't let me. My service was started by a management company that no longer exists. They tell me that I need my PIN number, or answer a security question. I don't know the answer to either. The only way to cancel my service is to fly to Arizona, and go to a Cox center, which is not feasible. I have stopped autopay, and they still want me to prove that I am who I say I am. HELP!!
MariaL
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This forum is primarily intended for the discussion of technical issues among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications). We’d be happy to assist you with this.
Maria
Cox Support Forum Moderator
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