How to delete my Primary email address and add a new one.

There is an option to change it.  However, what's to say your new address won't be compromised as well?

 - Log onto Cox
 - Click View My Profile
 - Navigate to Contact Information
 - Click Edit
 - Edit Primary Contact Email

Bruce said:

There is an option to change it.  However, what's to say your new address won't be compromised as well?

 - Log onto Cox
 - Click View My Profile
 - Navigate to Contact Information
 - Click Edit
 - Edit Primary Contact Email

@Skeeter,

Hello. We can assist you with any and all account related concerns. Please send us an email with your full name, address, and the email account you want to delete to cox.help@cox.com

Thanks,

Allan - Cox Support Forums Moderator.

Allan said:

@Skeeter,

Hello. We can assist you with any and all account related concerns. Please send us an email with your full name, address, and the email account you want to delete to cox.help@cox.com

Thanks,

Allan - Cox Support Forums Moderator.

Skeeter,

We would be able to assist you with this issue. Please send the email to cox.help@cox.com & we will take care of your issue. Please provide your full name & full address in that email. We will need the email address that wanted deleted as well.

I have had the same experience. I called many years ago to have my primary email deleted because it was hacked, and the so-called representative kept my email and gave me a new one. Now I am limited on what I can do since it is not the primary email. Whenever I contact Cox, they tell me I have to delete my old email. I ask them why you can't do that on your end, and they always tell me they do not have that option. What the heck! This is so ridiculous; they have no problem taking my money but can't get rid of my old email that they failed to protect from viruses and being hacked!😠