How is this legal?

Or morally acceptable for a company to let customers go days with unusable internet when the internet is how that customer feeds his/her family? I understand that there are different plans where I'm sure you will be helped faster.. but some people can't afford to pay anymore per month. All I'm saying and I'm sure everyone is thinking is why have I not been givin a credit or discount for errors that are not my own? Is that to much to ask? Dose this company not make enough to do so? Sorry for the rant but I'm going to miss my rent and it's due to this **.