How do I get Cox to take off all the fees they charged me that they are now saying are late fees? I have had to call in every month for a year and spend 2 hours getting thru to someone that turns out to be more idiotic than their robo assistant... wtf? s

How do I get Cox to take off all the fees they charged me that they are now saying are late fees?  I have had to call in every month for a year and spend 2 hours getting thru to someone that turns out to be more idiotic than their robo assistant... wtf?  smh