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New Contributor II
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How can I find out what the exact cause for my outage is?
Today is my third day without internet and I still don’t even know why? I’ve called and used the chat feature but failed to have that question answered. All they did was remind that there seems to be an outage in my area. Last night I had gotten a notification saying that the estimated time to be fixed would be 1:51AM and I guess something must have happened because it’s still not working.
is this some kind of TOP SECRET information that I’m just unworthy to know?
KevinM2
Former Moderator
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apredator4gb
New Contributor
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Same, i've been seeing 150mbps down for a few days now and complete connection drops during the afternoon. My packet loss has been much higher than avg as well. Normal packet loss is around 1-5% on return but lately it has been sitting closer to 20-30% or higher. In order to combat the packet loss i've been restarting my modem every night once it looks like they've finished working the lines for the day.
Here is hoping to getting my gigablast speeds back soon, since I'm paying that top COX dollar for speeds i'm not even remotely seeing.
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mkmandel
New Contributor
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If Cox is going to conduct "upgrades" that will cause service outages, then they should notify their customers of anticipated downtimes and adjust our bills accordingly. For those of us PAYING (through the nose) CUSTOMERS who rely on our expensive internet service to earn a living, you are making us lose money. We might be able to adjust our work schedules if we know when to anticipate your service going down YET AGAIN.
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Tacom
New Contributor II
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This is the 8th day that I’ve gone completely without internet.
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