High Packet loss, high/inconsistent ping, games unplayable

Ever since COVID, my internet has been terrible. I am on the gigablast plan. Speed tests comes out high but insanely high packet loss and high ping making gaming impossible.

A technician came over 2 weeks ago and a filter was removed from the node but no changes to my packetloss and ping. Internet is still bad.

This is making games unplayable and I am having a terrible experience even tho I am paying lots of money.

Modem is SB8200.

Link to pictures of modem signal, ping plotter, ping, and packetlosstest.

https://imgur.com/a/893zyHv

Any help will be appreciated.