dmaynard921's profile

New Contributor

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1 Message

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Help logging me in to panoramic Wi-Fi

I have an Arris model TG 1682 g Wi-Fi router I cannot connect to the panoramic Wi-Fi app it appears to log in and then loops me back to the login page repeatedly 

Help please

Moderator

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510 Messages

Hi, there. I'm so sorry for the issues with the Panoramic app. I want to help. Have you uninstalled and reinstalled the app? Also, are you able to install it on a second phone as a test? 

Esteemed Contributor III

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3.5K Messages

Try from a different phone

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I have the same problem. After spending hours on live chat last night with someone who tried to tell me I couldn't access my router to change passwords because there was an outage in my area. I was chatting via the cox connection. Absolute no help tech support. So I finally figureout what app he was talking about in the chat and then when I tried to log in I am going in circles. What a waste of time. Meanwhile my wifi is being pirated and I am consuming data at rates that are not humanly possible and getting charged for overage but I have no way to control my own router. 

Esteemed Contributor III

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3.5K Messages

Do you have the same gateway?

Either way, you don't need the app to change the wifi password. Just login locally at 192.168.0.1 > User;admin password;password(unless changed) > Connection > Wifi > Click edit next to each wifi network and change the password.

PS. NEVER use chat. They are outsourced overseas, know very little technically, and are forced to follow a script. You are better off contacting Cox through one of the methods in the welcome post or by calling them. If Tier 1 can't help, ask for Tier 2/CAG.

Esteemed Contributor III

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3.5K Messages

How did someone get your password anyway? Did someone share it? No point changing it without knowing how it was compromised to start with.

Moderator

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94 Messages

Hi kwbtech. We would like to look into this for you. Please email us at cox.help@cox.com for support. 

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