Gigabummer - Speeds not as adverstised

I'm assuming this comes from company policy, but redirecting these messages to DM or email lacks transparency and conceals useful discussion the rest of the Cox community might want benefit from.

There's been a number of capacity complaints filed in the last week... does Cox have any reason to believe there might be intermittent line capacity issues affecting some regions? And if yes, why is the status banner not being updated to reflect that issue?

Hi Mike, We spent over an hour on the phone with Cox yesterday troubleshooting.  Factory Reset the Modem Router, pushed new single to the modem/router, installed updates to computer and restarted, and the Cox tech remoted into the computer to do a speed test (waaaasssssstttttteeeee of time!).  This is a BRAND NEW OUT OF the box modem/router that had no problems with speed until 8 days ago when the looting/damage occurred 0.5 miles from here.  Something happened and I just do not understand why Cox cannot tell if there is a line/supply problem remotely.  We have an appt between 10-12 on Tue 6/9/20.  Will keep you posted.

Cox did not schedule the appt.  The is just so sad.  I am on the phone now and we have an appt confirmed for 6/11/20 between 10a-12pm.  I did receive a confirmation text.  Live and learn.  We have been without gigablast for almost 14 days and we receved a $14 credit today on a $109 bill.  Unbelievable.

The Home Wiring Services Contractor Tech, Nick, came out to the house to do testing today.  He found the throughput test at the tap showed full gigablast speed (box in alleyway).  The packet quality test showed no packet loss.  The jitter  showed 75 ms and the other packet quality test number was 250ms.  So we are paying $109/mo for 900 mbps lan connection speed and we can only expect to get 200 mbps.  Nick suggested downgrading to the 300 mbps plan until Cox can add more servers. 

Basically, Cox is required to and plans to, add 25% more server capacity each year.  In March, with COVID-19 Shut down, the demand increased so much that Cox would have to add 4 years (100%) more server capacity in one weeks' time to meet the new stay at home/work at home demand.  Right now all Cox can do is move demand around to hit other servers when customers complain.  Cox is going to need to process some serious refunds and downgrades of service until they can supply the speeds that they promise / advertise.

Also, I will be contacting Cox again because Nick was saying that there still could be a node in the area that was damaged during the looting 0.5 mi from this house.  The reduced speed coincided with the unrest we experienced two weeks ago.

I will be contacting the FCC for sure.  Cox is unable to supply the services that they advertise due to uncontrolled demand due to stay at home/work at home.

FCC Complaint Filed:  

Good! this is the only way to fight back

Gigablast has been a nightmare.  Paid $250 for the  best router I could get and still it **.  Support is horrible.  I can’t wait to move to get away from Cox