Getting "suspicious activity" message again from Cox

No. When I selected the phone link for the email issue, It sent me direct to a tech person. Later on in the evening access to my primary account was disabled and I had to get a temp password from a tech person to get back in. Unfortunately I did not properly read the email which said I would lose access after 24 hours. Since I am not the only one, this must be something Cox was doing en mass once a year or so customer-wide. Apparently the Tech people were not even aware of it.

 I still would like to know what the "suspicious activity" is so I can avoid it if possible. I can flip between the multiple accounts I have. I don't know if that has an effect on it or not. I only use the primary account for communications to and from Cox, not to anyone else, so it is picking up on something I am doing. I only use webmail to go in and add filters to allow email that Cox is blocking in error or to add SPAM blocking filters that Cox is missing.

JohnD

@johnptd

This link helps explain suspicious activity and the steps cox takes www.cox.com/.../securing-your-coxcom-account.html.


Jonathan J
Cox Moderator

Hello, we are immensely sorry for having made you feel angry or upset. Cox has no plans to discontinue the email/webmail platform for existing customers at this time. The safety and security of customer privacy information are extremely important to us, and these notifications we send out are done so an extra precaution. This case has been escalated to another level of support, and we will be closely monitoring this activity here in Social Media. When we receive additional information regarding this escalation, we will follow up with you. -Kevin M. Cox Support Forum Moderator

Hello @johnptd..........I post this message not as an expert; but as one who went through the same misery you are going through. My nightmare lasted three weeks. During that 3 weeks I was angry at every employee who worked for COX. (Follow the discussion here: forums.cox.com/.../suspicious-activity-again-and-again-and-again) even got down to the point where I accused them of intentionally harassing me with emails telling me to change my password......and then finally, I could not send emails. For three weeks I fought and fought and fought with COX people . I swore my machine was clean. I had no "bad files etc" on my laptop.......Heck no, After all,  had a MAC.......Well, I downloaded Malwarebytes and Clean My Mac. Then I ran a scan on both.......Wait for it now.....drum roll.....Both .those programs identified two "bad apples" on my laptop.

I eliminated those "apples", changed my password.....................And voila !!!!! problem solved , my email program was up and running.................. Then, I wrote the apologies to COX employees;

Here is what I learned...............COX can fix the problem if the "glitch" in in their system. They can't fix it if the "glitch" is in the users computer.

Again please realize that I send this message only to give you the story of my situation in hopes that it might help you