malssid's profile

New Contributor II

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7 Messages

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Getting packet loss on every hop except the first one when pinging to 8.8.8.8 (Google's DNS)

Can someone please help me with this? My computer is wired directly to the router and I am pretty certain it isn't a problem with my equipment. When will Cox fix this?

Moderator

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2.3K Messages

@Maissid, Please have your device run three traceroutes. One to google, yahoo, and a server of your choice. Please respond back with the full traces so we can compare results. -Allan, Cox Support Forums Moderator.

New Contributor II

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7 Messages

Thanks for the response Allan!

So these actually look much worse because there is packet loss at the first hop on all three. Not really sure what is going on.

Google 

Yahoo

Overwatch Central US Server

New Contributor II

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7 Messages

widermouthopen I just did the same test to Google's DNS server and got no packet loss at the first hop... Weird that it changes 

New Contributor III

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25 Messages

I've noticed some home routers will deny multiple ICMP pings running at the same time. I believe this is a resource protection feature. The same thing happens on my unifi USG. As long as when you're running one traceroute it doesn't have loss it's probably fine. Really the most important hop is the last one. Some of the middle hops with drop ICMP because of prioritization. You could even try it without the router connected directly to modem.

New Contributor II

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7 Messages

yep I'm gonna try that when I have the chance. It's just weird because all of this has happened so quickly. Everything was perfect a week ago.

New Contributor III

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25 Messages

Post your modem signal levels and event log. Go to 192.168.100.1 in a browser. If it asks for a password try admin/admin admin/password or admin/motorola.

To be honest with you. Most areas are experiencing over-saturated nodes. It's like a water pipe that you and the other houses in your area are sharing. There's only so much water that can go through it. They start prioritizing traffic which causes packet loss and slow speed. They are splitting nodes all over due to this. Hopefully, for your sake it's a wiring or equipment issue. My node split took 8 months. 

There are some high level cox docsis techs on dsl reports forum, recommend a post there as well. 

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