Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
2 Messages
Closed
We've been experiencing frequent internet outages throughout the day; several every hour. This has increased over the last 5 days. Each lasts maybe 15 sec to 90 seconds. When it occurs, all our ROKU devices freeze up, plus Internet on our computers and WIFI on our smart phones. It's like someone flipped a switch. After a short time, it comes back up. But maybe 20 minutes later, it's down again. Random, as far as I can tell.
Im not a technical expert, but just wondering if anyone else had this happen to them. My download speeds are around 300 MBPS and upload 17 MBPS. Of course, when the Internet goes down, I can't even access the "test speed" site.
Discussions
•
Updated
147
1
0
0
Pro Connect Charges
Discussions
0
0
Internet outage 24 hrs
Discussions
4
0
Wifi 7
Discussions
2
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Pro Connect Charges
Discussions
0
0
Billing cycle
Discussions
1
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Internet outage 24 hrs
Discussions
4
0
kensmith
New Contributor
•
I forgot to add...I unplugged the router for 10+ minutes, plugged it back in, and that didn't solve the problem.
1
0