New Contributor
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1 Message
Frequent Disconnections?
My household recently upgraded to Gigablast because everyone uses the internet. Over the past month of use, we've noticed a frequency of disconnections every few minutes or so, something that never happened with our old, albeit slower, internet. I noticed that some people have experienced the same thing, but with different time occurrences. What exactly is going on there? Is it really on Cox's end? Is it my modem? I never got a clear answer from the customer support so I figured I'd ask here. If it helps at all, I'm connected through ethernet and the speeds are fine, but I get connected way too much in a day that it affects both work and leisure. Any information would help.
bearone2
Contributor III
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1.5K Messages
5 years ago
if you're not using the cox panoramic combo unit, it may be a problem with your equipment.
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djpeery
New Contributor II
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4 Messages
5 years ago
I am having the same issues. We have the newer netgear modems/router. Internet drops in and out probably 100 times in a day. It’s ridiculous.
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shaunmc
New Contributor
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2 Messages
5 years ago
omg we have the internet below gigablast and our speed is fine we get like a download speed of 750-900 mbps and upload of 35mbps and we intermittently get kicked off of our internet too like every 10 minutes for a 30-60 seconds as well.. and it happens on all of our devices. phone, xbox, ipads, computers.. it started happening when they installed coxwifi hotspots all over our area. we just got a new model of the panoramic gateway, had two technicians come out in the last month, but they could only check the wiring outside and he said it looked good.
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MikoZen
New Contributor
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1 Message
5 years ago
We’re having the same problems. Internet drops every 10 min or so. We have a new Netgear Cm1000 and Google Nest Mesh. All worked fine until about 3 weeks ago. We’ve reset our modem multiple times, checked all connections, rebooted all connections and devices. Nothing seems to work. We can’t retain a reliable connection to work from home and using a Verizon data hotspot is racking up the bills.
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JAFR11m
New Contributor
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1 Message
5 years ago
I am in Chandler and the last 7 days have been a real pain. Internet goes up and down, usually during the day when I am working. Modem and router are new, firmware is updated, factory reset done, all cable connections are finger tight. I have a tech coming out this afternoon to check the outside connections. Hopefully this will get addressed by Cox.
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Azsktl
New Contributor
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1 Message
5 years ago
We are having the same issue. Internet disconnects about every half hour or so for the last week. I have the new panoramic modem. Getting annoying
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