New Contributor
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5 Messages
Frequent disconnect and inconsistent speed
Over the last 2-3 weeks I have been having frequent disconnects and the download speed is inconsistent. I can get 280 Mbps on minute and the next I will get 60 Mbps. Below is my recent status log. Do you see anything wrong?
|
Downstream Channel Status
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||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Channel Index
|
Channel ID
|
Lock Status
|
Channel Type
|
Bonding Status
|
Center Frequency
|
Width
|
SNR/MER Threshold Value
|
Receive Level
|
Modulation/Profile ID
|
Unerrored Codewords
|
Corrected Codewords
|
Uncorrectable Codewords
|
|
1
|
29
|
Locked
|
SC-QAM Downstream
|
Bonded
|
951000000 Hz
|
6000000 Hz
|
27.4 dB
|
-25.6 dBmV
|
QAM256
|
47749682
|
6978102
|
6589
|
|
2
|
1
|
Locked
|
SC-QAM Downstream
|
Bonded
|
783000000 Hz
|
6000000 Hz
|
32.2 dB
|
-19.1 dBmV
|
QAM256
|
53850897
|
6
|
0
|
|
3
|
2
|
Locked
|
SC-QAM Downstream
|
Bonded
|
789000000 Hz
|
6000000 Hz
|
32.4 dB
|
-18.7 dBmV
|
QAM256
|
131849526
|
3614
|
14655
|
|
4
|
3
|
Locked
|
SC-QAM Downstream
|
Bonded
|
795000000 Hz
|
6000000 Hz
|
32.2 dB
|
-18.9 dBmV
|
QAM256
|
131885932
|
4532
|
202
|
|
5
|
4
|
Locked
|
SC-QAM Downstream
|
Bonded
|
801000000 Hz
|
6000000 Hz
|
32.1 dB
|
-19.0 dBmV
|
QAM256
|
131890257
|
1115
|
351
|
|
6
|
5
|
Locked
|
SC-QAM Downstream
|
Bonded
|
807000000 Hz
|
6000000 Hz
|
32.1 dB
|
-19.0 dBmV
|
QAM256
|
131928922
|
362
|
49
|
|
7
|
6
|
Locked
|
SC-QAM Downstream
|
Bonded
|
813000000 Hz
|
6000000 Hz
|
31.5 dB
|
-19.9 dBmV
|
QAM256
|
131949285
|
1116
|
30
|
|
8
|
7
|
Locked
|
SC-QAM Downstream
|
Bonded
|
819000000 Hz
|
6000000 Hz
|
31.6 dB
|
-19.7 dBmV
|
QAM256
|
54086909
|
1392
|
5784
|
|
9
|
8
|
Locked
|
SC-QAM Downstream
|
Bonded
|
825000000 Hz
|
6000000 Hz
|
31.0 dB
|
-20.6 dBmV
|
QAM256
|
131969207
|
1813
|
4277
|
|
10
|
9
|
Locked
|
SC-QAM Downstream
|
Bonded
|
831000000 Hz
|
6000000 Hz
|
31.2 dB
|
-20.4 dBmV
|
QAM256
|
54130753
|
552
|
1665
|
|
11
|
10
|
Locked
|
SC-QAM Downstream
|
Bonded
|
837000000 Hz
|
6000000 Hz
|
30.8 dB
|
-20.8 dBmV
|
QAM256
|
132009670
|
2726
|
4525
|
|
12
|
11
|
Locked
|
SC-QAM Downstream
|
Bonded
|
843000000 Hz
|
6000000 Hz
|
30.4 dB
|
-21.4 dBmV
|
QAM256
|
132032480
|
3544
|
11464
|
|
13
|
12
|
Locked
|
SC-QAM Downstream
|
Bonded
|
849000000 Hz
|
6000000 Hz
|
30.6 dB
|
-21.1 dBmV
|
QAM256
|
132053672
|
4724
|
14028
|
|
14
|
13
|
Locked
|
SC-QAM Downstream
|
Bonded
|
855000000 Hz
|
6000000 Hz
|
30.6 dB
|
-21.2 dBmV
|
QAM256
|
132080673
|
7543
|
4210
|
|
15
|
14
|
Locked
|
SC-QAM Downstream
|
Bonded
|
861000000 Hz
|
6000000 Hz
|
30.4 dB
|
-21.5 dBmV
|
QAM256
|
132090918
|
4060
|
14913
|
|
16
|
15
|
Locked
|
SC-QAM Downstream
|
Bonded
|
867000000 Hz
|
6000000 Hz
|
30.3 dB
|
-21.7 dBmV
|
QAM256
|
132127073
|
2973
|
732
|
|
17
|
16
|
Locked
|
SC-QAM Downstream
|
Bonded
|
873000000 Hz
|
6000000 Hz
|
29.7 dB
|
-22.3 dBmV
|
QAM256
|
132108615
|
17154
|
4449
|
|
18
|
17
|
Locked
|
SC-QAM Downstream
|
Bonded
|
879000000 Hz
|
6000000 Hz
|
28.6 dB
|
-22.2 dBmV
|
QAM256
|
51755265
|
2378744
|
16
|
|
19
|
18
|
Locked
|
SC-QAM Downstream
|
Bonded
|
885000000 Hz
|
6000000 Hz
|
29.5 dB
|
-22.9 dBmV
|
QAM256
|
132138567
|
23068
|
6633
|
|
20
|
19
|
Locked
|
SC-QAM Downstream
|
Bonded
|
891000000 Hz
|
6000000 Hz
|
29.7 dB
|
-22.7 dBmV
|
QAM256
|
132171625
|
12877
|
4114
|
|
21
|
20
|
Locked
|
SC-QAM Downstream
|
Bonded
|
897000000 Hz
|
6000000 Hz
|
29.5 dB
|
-22.8 dBmV
|
QAM256
|
132182614
|
19291
|
5479
|
|
22
|
21
|
Locked
|
SC-QAM Downstream
|
Bonded
|
903000000 Hz
|
6000000 Hz
|
29.3 dB
|
-23.1 dBmV
|
QAM256
|
56989256
|
20400
|
28497
|
|
23
|
22
|
Locked
|
SC-QAM Downstream
|
Bonded
|
909000000 Hz
|
6000000 Hz
|
29.4 dB
|
-22.9 dBmV
|
QAM256
|
54895269
|
18818
|
38975
|
|
24
|
23
|
Locked
|
SC-QAM Downstream
|
Bonded
|
915000000 Hz
|
6000000 Hz
|
28.6 dB
|
-24.0 dBmV
|
QAM256
|
102206566
|
281158
|
62254
|
|
25
|
24
|
Locked
|
SC-QAM Downstream
|
Bonded
|
921000000 Hz
|
6000000 Hz
|
28.3 dB
|
-24.3 dBmV
|
QAM256
|
102851155
|
546524
|
65049
|
|
26
|
25
|
Locked
|
SC-QAM Downstream
|
Bonded
|
927000000 Hz
|
6000000 Hz
|
27.8 dB
|
-25.1 dBmV
|
QAM256
|
76167805
|
2552590
|
41423
|
|
27
|
26
|
Locked
|
SC-QAM Downstream
|
Bonded
|
933000000 Hz
|
6000000 Hz
|
27.1 dB
|
-25.9 dBmV
|
QAM256
|
95654715
|
36429790
|
255451
|
|
28
|
27
|
Locked
|
SC-QAM Downstream
|
Bonded
|
939000000 Hz
|
6000000 Hz
|
27.3 dB
|
-25.7 dBmV
|
QAM256
|
109272917
|
23028138
|
58789
|
|
29
|
28
|
Locked
|
SC-QAM Downstream
|
Bonded
|
945000000 Hz
|
6000000 Hz
|
26.8 dB
|
-26.4 dBmV
|
QAM256
|
55364305
|
72750900
|
4264981
|
|
30
|
30
|
Locked
|
SC-QAM Downstream
|
Bonded
|
957000000 Hz
|
6000000 Hz
|
27.0 dB
|
-26.1 dBmV
|
QAM256
|
85185172
|
46606358
|
602116
|
|
31
|
31
|
Locked
|
SC-QAM Downstream
|
Bonded
|
963000000 Hz
|
6000000 Hz
|
27.3 dB
|
-26.0 dBmV
|
QAM256
|
108098919
|
24239514
|
73356
|
|
32
|
32
|
Locked
|
SC-QAM Downstream
|
Bonded
|
969000000 Hz
|
6000000 Hz
|
27.2 dB
|
-26.0 dBmV
|
QAM256
|
105555375
|
26800270
|
78690
|
|
33
|
159
|
Locked
|
OFDM Downstream
|
Bonded
|
300000000 Hz
|
94000000 Hz
|
42.2 dB
|
-2.9 dBmV
|
Other
|
114391472
|
90726660
|
17488
|
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4

Djtrouble
New Contributor
•
1 Message
This has happened to me I should be getting around 500 down and 10 up but I now have 30.54 down after just last week having 200+ download. Either way let me know if they actually fix anything for you cause to my knowledge they are just gonna tell you your tech is not working and they will try and sell you some new tech and probably try and get you to buy "enhancements". From what I've gathered so far from researching this which has been going on for at least 4 years now which is ridiculous you would think they would have solved it or at least have a known solution for it by now. But the issue to my knowledge is their infrastructure being horrible and out of date and having too many people on one node at a time which takes away from everything else. Which they will not change unless you send a complaint to the FCC in which even then they will probably try and argue that it's not their end. Here's the link to the FCC if you would like to try and file a complaint and get it resolved https://consumercomplaints.fcc.gov/hc/en-us .
2
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gsg
New Contributor
•
5 Messages
Additional Information. Many errors in a short time. Does this make sense to anyone. Are these problems due to my modem or is it a line problem?
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