Extremely poor connection performance with latency, jitter, connection drops in South Scottsdale area.

Going on for almost 2 months now. I have pretty much had to abandon my home internet service for my wireless networks hotspot. Cox consistently every day reports outages and disables modem resets in my area. They will have a time frame of when service should return to normal, only to have it down again the next day. Even when the outage is lifted, the internet service is still unstable and poor. I've tried contacting their customer service reps to setup a tech to come test the lines in our neighborhood, but trying to get someone that's actually in tech support on the phone or through chat/text is nearly impossible. They will consistently d/c the call or transfer you to the wrong department. If you text they just stop responding and push you back to bot. 

Anyone else in Scottsdale having these issues? Has cox offered up any solutions? This is an ongoing issue for every home on my block. Should we all switch to a new provider at this point?