Glenee's profile

Contributor II

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112 Messages

Closed

Every Time I go to email it wants 2 factor autho.

Every time I go to my Cox email after not looking at it for about a hour it wants to send me a code. I don't mind 2 factor autho. but it used to be once or twice a month this is just too much. Come on now. Enough is enough.

Yes I always check the box that says remember on this Computer of Ipad. 

What's next a complete resign up for cox.

I don't like this at all. 

Esteemed Contributor III

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3.5K Messages

Do you have your browser set to remember cookies?

Contributor II

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112 Messages

WMO, I never changed a thing it just started on it's own. Only on Cox email. It's go to be a glitch that will be straightened out by tommorrow. Not only will I not stand for this with my eamil I won't stand for this from my IP provider. OEC is right in my back yard and a lot of my neighbors have gone to them. I just went to go outside for a minute never turn my computer off and it asked for 2 factor auth to the code sent.

Let's just hope for the both of us that this stops in a day or two.

Not threatening or being mean you all can tell from my staying with cox the last 25 years.

Esteemed Contributor III

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3.5K Messages

If you don't like their email, stop using it. There are lots of other free email options out there. You shouldn't tie your email to your ISP anyway. Makes it harder to switch.

Contributor II

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112 Messages

You are right . I will start making the change over. I was just pstd but that stuff they ate trying to do with their 2factor is ridiculous at best. No other 2 factor is that far off the mark and does not accomplish a thing with that frequency 

Esteemed Contributor III

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3.5K Messages

Yea, sounds like a glitch with your profile. Or maybe someone is messing with it. Don't you have a history of your account being locked? If it was me, I would go nuclear and change ALL personal information on the account. Different username, different PIN, etc. Even if you stop using their email, you still have to worry about cox.com account security.

Contributor II

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112 Messages

I do have a history of Cox locking my account and having to change password to get in and they made it hard to operate without signing up for Two-Factor atho.  I have not had any more problems since I turned the VPN off on the iPad as you suggested. It looks like it was a Apple update that caused all the hoopla. I used to be able to have my computer set to clear history after browsing, or closing of browser. I can no longer do that, Cox ask for 2f after ever time I closed it. It was not that way till the latest Apple update.

I would like to Unenroll from 2F autho. as suggested by Mike, but I am afraid if I do it we are back to square one with Cox locking me out of my account.

 I have figure a work around it's not to my liking but what is now days. It's working.

Thanks for all the help WMO and Mike.

Contributor II

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112 Messages

UPDATE: WED. Feb. 22nd 9:10 am Everything is back to normal. I can turn on clear history when done browsing and all works as it should.

May have gotten a update to fix it.

Like I said all I had to do was wait a little bit, and all would have been good.

Whatever it's working.

Hip Hip Hooray

Moderator

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1.8K Messages

Hi Glenee,

You may choose to unenroll from two-factor authentication: www.cox.com/.../unenrolling-from-two-step-verification-online.html

Mike J.
Cox Support Forums Moderator

Contributor II

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112 Messages

Thanks Mike,

I am starting to get to the bottom of things. I may end up owing a Big Appoligy to Cox. I am starting to see signs  that a recent Update on my Mac from Apple may be the culprit. A Thousand Pardons if this is it.

Glen