ken_c's profile

New Contributor

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13 Messages

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Every night, after night, after night lose the internet between 6 and 7pm

New modem, no change. Seems like a common complaint. Zip 85388. Fix it, Cox.

Former Moderator

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471 Messages

Hi Ken C,

We're not showing any reported issues in your area. If you haven't done this particular troubleshooting step, please ensure that all connections are tight and secure. We want to ensure that there are no loose connections causing the disconnects. If your connection issue continues, please send us an email to cox.help@cox.com with your full name, account holder's name, street address, and more details of your issue.

Mary
Cox Support Forums Moderator

New Contributor

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13 Messages

Well, thank you Cox. Over two days with no modem reboots. Hope I didn't curse it.