Skip to main content
Taffeys's profile

Taffeys

New Contributor III

 • 

45 Messages

Closed

Email tagged as --SPAM--

I have spam filtering turned off. Emails are arriving in my webmail inbox tagged as --SPAM--. Why and how is that happening?

Discussions

 • 

Updated 

2.2K

1

0

0

A

Allan

Moderator

 • 

2.4K Messages

Hello Rick. When you have spam filtering turned off, suspected spam emails will be delivered to your email inbox. However, they will still have the spam label attached to them to warn you that they may be spam. This is normal and is by design. -Allan, Cox Support Forums Moderator.

8

0

T
Taffeys

New Contributor III

 • 

45 Messages

Thanks Allan. So is there a way to "tell" the system that a tagged "suspected spam email" is not spam?

Like

Reply

0

B
bearone2

Contributor III

 • 

1.5K Messages

i haven't found a way.....system does it automatically, trying to protect us!!

Like

Reply

0

L
LisaH

Moderator

 • 

1.1K Messages

Hi Rick. You can tag it as "not spam" when logged into myemail.cox.net. Thanks, Lisa - Cox Support Forums Moderator

Like

Reply

0

T
Taffeys

New Contributor III

 • 

45 Messages

Hi Lisa. Does that override the system and actually stop the system from tagging subsequent same or similar email from being tagged?

EDIT....

There is no option to tag a --SPAM-- tagged email as "not spam", I just tried to.

Like

Reply

0

K
KevinM2

Former Moderator

 • 

1.5K Messages

Hi Rick, Cox has a variety of measures in place to help protect our customers and our network from spam, and we continue to look for ways to improve our services through the control and elimination of spam. Here is some additional information on how Cox deals with spam, as well as ways to protect yourself from potential threats:

www.cox.com/.../protecting-yourself-from-spam.html
www.cox.com/.../securing-your-coxcom-account.html
www.cox.com/.../about-fake-cox-emails.html

-Kevin M. Cox Support Forum Moderator

Like

Reply

0

Recent Discussions