Email offering new modem at no cost

Hi Tnader, Cox is proactively working to upgrade our customers' equipment to ensure network stability, bandwidth, and security. It sounds like you may be eligible for a free DOCSIS 3 modem with free install. I'm sorry the online checkout process wasn't smooth and easy! So that we can manually enter your modem upgrade order, please call 623-215-4350 (Monday - Friday, 8am- 8pm; Saturday, 9am -6pm) or email my team at cox.help@cox.com. Please include your full name, address, and a link to this page in your email. -Becky, Cox Support Forums Moderator