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Contributor
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email is down AGAIN!
this morning all of my email accounts cannot be accessed by outlook. don't bother telling me it's my computer, it's not, this keeps happening a couple of times a week. after a while it starts working again. the error messages vary.
sometimes it reports my usernames or passwords are wrong (they are not)
sometimes it reports the accounts are not available.
sometimes it reports the server is unavailable.
all my other non cox accounts work fine in outlook.
I have tried calling in but tier I support is always clueless about this stuff. IF I force this to get escalated to Tier II they (tier II) always tell me something is down. why can they not tell Tier I support about outages?
They really need a status page you can go to and find out if there are problems.
since email is down I won't get notices of respones to this post.
eminiR2k
Contributor
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Here is the error over here on 4 accounts... I think this is a system wide error as I have confirmation from an associate in Moreno Valley having the same issue.
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patrick-gaule
New Contributor
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I'm having the same issue. I have tried to my windows computer (thunderbird), and on a mobile phone (both on wifi and on cellular networks). I have tried both imap and pop and every combination of settings. Cox email is ****ed at the moment.
Webmail does seem to work though.
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dirtdog87
New Contributor
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Same here. Mail app on iphone error - 'pop.cox.net' - not responding. Windows 10 Mail - 'error 0x80072746' . Webmail seems to work however. Phoned the support line - 'high call volumes, call back later'. Phoenix area
Frustrating to say the least !!!
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carrieschneider
New Contributor
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Same here. trying to connect from Mail on my iMac. "unable to verify account name or password". webmail works with the same account name and password
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Lo_Lo
New Contributor
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I'm having the same issue. This seems to be a weekly problem. I'm this close to changing internet providers.
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Quinten
New Contributor
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It does seem to be happening more often lately... Usually about once a month or so but usually resolves in an hour or less. Using POP and outlook, thought about trying IMAP but doesn't seem to be any better.
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nhk
New Contributor
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We are having the exact same problem... MS Outlook was working fine this morning. But now it keeps giving us an error message stating that "the cox server pop.cox.net keeps dropping the connection."
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alamosimp
New Contributor
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Same issue here in Kansas. Not a happy camper.
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benbullard79
New Contributor III
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You can tell Cox is having a problem with e-mail right now. I was literally going to access online chat and the chat link disappeared from the screen! No chat right now here.
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Quinten
New Contributor
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Email seems to be working now...
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Duff
New Contributor
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Rather a daily occurrence for me as well.
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Duff
New Contributor
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Rather a daily occurrence for me as well.
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Keith_Thompson
New Contributor
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Orange County, CA: Inbound email off the server has been down in Outlook since Friday 5/1. Service to my iPhone and iPad unaffected. Have gone thru all the setting verifications and password changes and still down. POS.
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